Customer Service Representative - Debit Card - Part Time

Description:
• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Requirements: • Previous 1 year customer service or customer support experience preferred • Previous 1 year call center or office background experience a plus • Basic computer skills • Quick learner and able to work independently • Type 35 words per minute accurately • Strong phone and verbal communication skills along with active listening • Must be 18 years of age • A background check applicable with state and federal laws will be required

Benefits:
• Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
• Paid Training - typically 3 days in length from 9:00am-6:00pm (EST)

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