Systems Administrator
Posted 2025-04-05
Remote, USA
Full-time
Immediate Start
About SoundStack
Weâre SoundStack, an Audio-as-a-Service company whose purpose lies at the convergence of innovation, technology, and audio independence. We've been delivering disruptive audio solutions for over 12 years.
We've grown to a community of over 12,000 global publishers who rely on our platforms everyday to upload, track, deliver and monetize audio in ways never thought possible. Our quest is to simplify, demystify and deliver audio at scale, in whichever âverseâ audio is listened to today and in the future.
The Systems Administrator on SoundStackâs Technical Operations team plays a critical role in supporting the day-to-day operations of SoundStackâs Infrastructure. This role focuses on deploying and maintaining new servers (Windows and Linux), supporting the Incident Management process, and ensuring smooth workflows for new customer deployments.
The Systems Administrator collaborates closely with the Technical Operations team to maintain seamless infrastructure availability and support SoundStackâs 24/7/365 operations.This role is essential to ensuring the scalability, reliability, and efficiency of SoundStackâs infrastructure.
Core Job Responsibilities
Deploy and configure new servers (Windows and Linux) to meet operational and customer requirements.
Maintain and troubleshoot existing servers to ensure optimal performance and uptime.
Actively participate in SoundStackâs Incident Management process to resolve issues efficiently and improve incident resolution times.
Collaborate with the team to innovate and enhance the Incident Management process.
Support new customer deployments by coordinating with the Infrastructure team to meet customer specifications and SLAs.
Ensure smooth transitions between deployment and ongoing support phases.
Provide technical support for infrastructure-related issues and collaborate with the team to address escalations.
Contribute to the ongoing development and improvement of infrastructure-related workflows and processes.
Leverage automation tools, such as Ansible, to streamline server deployments and reduce manual work.
Identify opportunities to innovate and improve Technical Operations workflows.
Maintain accurate and up-to-date documentation of server configurations, workflows, and deployments.
Share knowledge and best practices with the Technical Operations team to support continuous improvement.
Requirements
Key Performance Indicators (KPIs)
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