Part-Time Partner Growth Coordinator (Remote)

Are you a proactive relationship-builder with a passion for driving customer success? Do you have experience in account management, customer engagement, or partner retention? If so, wichealth wants to hear from you!

We are seeking a Part-Time Partner Growth Coordinator to join our fully remote team. This role focuses on increasing engagement among low-usage accounts, driving customer satisfaction, optimizing product use, and improving retention for our WIC organization partners nationwide.

Key Responsibilities: Proactive Partner Engagement • Build and maintain strong relationships with wichealth partners through regular check-ins and personalized recommendations. • Serve as a partner advocate by capturing feedback and sharing insights with leadership to drive platform improvements. • Educate partners on wichealth services, highlighting features and benefits to enhance their experience. • Ensure consistent engagement through semi-annual touchpoints, fostering long-term satisfaction. • Encourage partners to adopt additional features by addressing concerns, demonstrating value, and providing tailored support. • Follow up after meetings to resolve outstanding issues, answer questions, and provide additional support.

Issue Resolution & Customer Advocacy
• Respond to partner inquiries regarding concerns, technical issues, or product questions.
• Troubleshoot challenges partners face and clarify product usage to ensure a seamless experience.
• Act as a customer advocate, capturing feedback and reporting insights to leadership.

Retention & Growth
• Collaborate with partners to maximize their use of wichealth, ensuring they find ongoing value.
• Develop tailored strategies to drive partner retention, engagement, and satisfaction.

Data-Driven Insights & Strategic Focus
• Analyze partner data (e.g., usage metrics) to identify low-engagement accounts and provide actionable recommendations.
• Develop action plans based on insights from successful partners, adapting strategies to improve adoption.
• Regularly track and report partner engagement progress, identifying opportunities for further support.

Upselling & Expansion Opportunities
• Introduce partners to new offerings like the Food Guide or Vendor Training to support revenue goals.
• Identify potential partnership opportunities and refer leads to the sales team.

Collaborative & Cross-Functional Role
• Work closely with the Communications Coordinator to align messaging.
• Partner with the sales team to share insights and support revenue generation.
• Identify opportunities for partners to act as wichealth advocates (e.g., testimonials, case studies, webinar participation).
• Collaborate with internal teams to ensure an exceptional partner experience.

CRM & Contact Management
• Maintain an up-to-date partner contact list for email campaigns, newsletters, and communications.
• Manage and update HubSpot to ensure accurate data, streamlined workflows, and optimized partner interactions.

Who You Are:
• Experienced in account management, customer success, or partner engagement (preferably in SaaS, healthcare, or education-related fields).
• A strong communicator who excels at relationship-building and proactive outreach.
• Data-savvy with the ability to analyze engagement trends and develop strategic solutions.
• Highly organized, detail-oriented, and capable of managing multiple partner relationships effectively.
• Tech-savvy and comfortable working in a remote, collaborative environment.
• Familiarity with HubSpot or other CRM tools is a plus.
• Experience with WIC a plus.

Why Join wichealth?
• Mission-driven work – Help WIC organizations improve nutrition education for families nationwide.
• Flexible, part-time remote role – Work from anywhere with a schedule that fits your life.
• Collaborative and supportive team – Join a passionate team dedicated to making a difference.

Ready to help partners succeed? Apply today and become a key part of wichealth’s growth!

Apply Job!