Remote Online Chat Specialist (Entry Level)
Posted 2025-04-05Burns Iwuji in Brighton, MA is looking for one remote online chat specialist (entry level) to join our team. We are located on 105 Washington St. Our ideal candidate is attentive, ambitious, and engaged.
Our growing business is looking for skilled problem solvers to join our team as an Online chat specialist (Entry Level). We need an enthusiastic individual who can chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Online chat specialist reports to the Online Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our client's websites via (Online chat software) and will be expected to provide exceptional customer support in real-time. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
This position is also a remote position in which you will be working from home.
Responsibilities
 Answers incoming customer live chats regarding website navigation issues, service questions, and general client concerns
 Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
 Crete relationships with new customers to better understand and achieve their needs
 Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
 Promotes interest in client products and services
 Consistently achieves established standards of the position
 Continually portray and project a positive and professional image.
 Provide administrative support to the customer service team
 May assist with overflow work and other duties as needed
 Promotes interest in client products and services
 Consistently achieves established standards of the position
 Continually portray and project a positive and professional image
 Provide administrative support to the customer service team
 May assist with overflow work and other duties as needed
 This position is also a remote position in which you will be working from home
Qualifications
 Strong work ethic with the ability to work well both independently and within the context of a larger team-oriented environment
 PC keyboarding and internet experience needed
 Strong communication and interpersonal skills- including written and verbal
 Upbeat positive attitude and professional demeanor
 Articulate and well accustomed to a client-facing role
 Ability to compose professional emails is a plus
 Proficient written and verbal communication skills in English;
 Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat, positive, kind empathetic personality.
 This position is also a remote position in which you will be working from home.
Additional Information
 Company equity program
 Medical, dental, life and vision insurance
 Unlimited paid time off
 Paid family leave
 Short-term disability
 401k plan
 Reimbursement for education and professional development
 Employee assistance program
We are looking forward to receiving your application. Thank you.
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