Tech Support Representative

At Door Controls USA, we are always on the lookout for passionate individuals who thrive in dynamic environments. We seek team members who are dedicated to excellence & innovation in the automatic & manual door industry. Ideal candidates should bring a blend of technical skills, customer-focused attitudes, & a willingness to learn & grow with us. Whether you"re an experienced professional or just starting out, we offer opportunities to build a rewarding career within a supportive & inclusive workplace. Join us in delivering high-quality solutions & services to our customers nationwide.

Benefits Package Offered For Full-time Employees
• Medical
• Dental
• Vision
• Accidental Insurance
• Critical Illness
• Supplemental Life Insurance
• Short Term Disability
• Long Term Disability
• 401k + Company Match
• Legal Shield

Job Summary: You will provide trouble shooting service to customers & technicians in the automatic door industry. You will conduct troubleshooting via phone, email, & other platforms. You will be provided the training & resources needed to troubleshoot for your customers through online & data base resources, hands on & technical training. You will be part of a technical support team who have years of experience that you will have complete access to. This is very much a team environment.

Primary Duties/Responsibilities
• Provide technical support for the door industry
• Provide customer service via telephone, email, and other platforms
• Diagnose problems and provide solutions at the source
• Provide valuable input at the door when and where customers need support
• Interact as telephone support with customers providing parts sales and technical support
• Perform parts order entry, issue sales return orders and a variety of other data entry duties
• Fill out a tech call log for every call taken to help with knowledge gathering for our customers & our company.
• Other duties as assigned by tech support supervisor

Required Skills/Abilities
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent above average data entry skills
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Strong computer skills
• Extensive Knowledge of automatic/manual door parts & applications

Education And Experience

High school diploma or equivalent.

At least 2 years' experience in the automatic door industry required.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.

Must be able to lift up to 30 pounds at times.

PI264044022

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