People Support Specialist (100% Remote)

Our Customer is an American computer and consumer electronics company famous for creating phones and computers. As one of the largest companies globally with a market cap of over 2 trillion dollars, it is a major leader in the space. Although this company was founded in 1976 it has transformed how we connect and communicate worldwide.

Our Customer is seeking a People Support Specialist on a contract basis to help support our Customer's business needs. This role is 100% remote.

We’re looking for someone who is passionate about Human Resources and specializes in topics related to employment such as benefits, compensation, personal data, HR systems and web tools. This role will provide answers and support, efficiently and effectively, and always keeping privacy in mind. This role will support colleagues across US, Canada, and Latin Americ.

Responsibilities
• Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
• Ensure employee inquiries are properly researched and handled in the most complete and professional way.
• Connect with employees by phone and email to explore their needs and determine level of support required.
• Use your exceptional analytical skills to research and resolve complex and sensitive issues.
• Take ownership in the employee experience and contribute directly to the company culture for all employees.
• Obsess over the customer experience in every interaction.
• Document employee inquiries.

Skill/Qualifications
• Bachelor’s degree or equivalent and relevant work experience
• You bring a minimum of 3 years related experience in employee support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS. Or, you bring a minimum of 4 years of experience in customer service support and working knowledge of Human Resources.
• Experience with HRIS systems (Workday, Oracle, PeopleSoft, SAP, etc).
• Experience with CRM system (ServiceNow is preferred)
• Experience with Mac OS preferred
• Fluent in English; Spanish, Portuguese, or French is also preferred
• You ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
• You have exceptional communication skills, both in composing thoughtful and caring written communication to team members, and sharing complex information in a supportive but clear way via the phone.
• You are a master at multi-tasking.
• You have the ability to make a personal connection and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly.
• You understand the importance of discretion and confidentiality in the type of work we do.
• You practice this with the upmost integrity.
• You are a creative person who can capture trends and offer solutions.
• You see pain points as an opportunity to innovate and get better.
• You are a detail-oriented, organized individual with analytical skills who can pull, understand, and report on business metrics.

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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