Sr Healthcare Associate, One Medical Mission Control

Description

At Amazon One Medical, our goal is to provide the most patient-centered care in healthcare, and to achieve this, we need exceptional, talented, and driven individuals. If you're passionate about helping us create the best healthcare experience for our patients, this is your opportunity to make a meaningful impact.

As a member of the Amazon One Medical Advanced Tasking team, you'll be part of a dynamic, fast-paced environment filled with individuals who are deeply committed to our mission of providing world-class service to patients. Our teams strive for excellence, never settling for the status quo, and thrive in managing high-volume tasks. We continuously improve our work through learning, experimentation, and process optimization.

In the role of Advanced Tasking team member, you'll join a specialized group with expertise in handling complex tasks. You’ll also play a key role in fostering a culture of continuous improvement by motivating your team to analyze their work, ask insightful questions, and identify more efficient processes using lean tools and methodologies. This role directly impacts and supports patients nationwide.

Key Areas of Advanced Tasking:
• Consult Orders (Specialist Office Visits)
• Procedure Orders (MRI/CTs, Radiology, DME, Mammograms, etc.)
• Prescription Authorization (High-Cost Specialty Medications)
• Provider Support Room (Clinically urgent tasks for providers in both our office and virtual settings)
• Sexual Reproductive Health (Assisting patients with the authorization, scheduling, and coordination of complex female health procedures)

Key job responsibilitiesWhat you'll likely work on:
• Ensuring compliance with service level agreements for complex insurance authorizations.
• Consistently meeting or exceeding performance targets for at least 6 months, handling 200+ tasks per week.

Basic Qualifications

• A minimum of 2 years managing referrals and navigating complex insurance portals and orders.
• Experience working in a national healthcare organization with an understanding of regional complexities.
• Proficiency in working with various Electronic Medical Record (EMR) systems.

Preferred Qualifications

• Experience working in a high-performance department with strong accountability for meeting metrics and ownership of results.
• Demonstrates a positive, collaborative attitude with strong team engagement and an action-oriented mindset.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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