SaaS Customer Support Specialist

Description:
• Provide the highest quality software support via inbound customer calls and email inquiries
• Analyze problems, research solutions, and provide easily understood answers to customers
• Provide end-user support and training, present new services to help existing customers
• Coordinate with internal teams to ensure thorough support for clients

Requirements: • 3+ years of software/application support experience specifically for a B2B SaaS product • Clear and concise communication and documentation style • Ability to break down, analyze and solve complex problems • Organization and time management skills a MUST • Must be self directed and thrive in a fast paced environment with minimal direction • Excellent written and verbal communication skills • Huge Plus If You Have: • Experience supporting a healthcare or pharmaceutical industry SaaS product • HubSpot experience

Benefits:
• Fully Remote
• Unlimited PTO (Highly suggested 3-week minimum)
• Flex Hours
• 100% healthcare premiums covered for employees
• 70% healthcare premiums covered for dependents
• Low cost-to-employee vision and dental
• Automatic 3% employer addition to 401k
• 12 weeks of fully paid Parental Leave
• Technology stipend to cover the equipment you need to set up your home office
• Professional development reimbursement

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