Virtual Assistant - Home Service Leads (Experience Required)

We are looking for a highly responsive and proactive Virtual Assistant to manage outbound calls, texts, and emails for homeowner leads in our home services business. The ideal candidate **must have experience in the home services industry (hardscaping, backyard makeovers, and pools) ** and an understanding of how to speak with homeowners who may be anxious about their projects. The primary objective of this role is to book face-to-face estimates for our contractor clients by engaging homeowners promptly after they express interest.

Key Responsibilities: • Make outbound calls (20+ per day) to homeowner leads as soon as they come in, qualify their interest in home improvement projects, collect relevant details, and schedule appointments—while also managing 20+ new leads daily to ensure timely follow-ups. Record all information in the Leadsimple CRM. • Manually reply to text messages and send emails as needed to engage potential clients—while automated texts and emails are sent out, prompt calls are the priority for speed to lead. • Use our Leadsimple CRM system, which handles outbound calls and tracks lead status. • Report any issues immediately—do not assume things are set a certain way. • Use state-specific phone numbers provided through Leadsimple CRM (requires both desktop and mobile apps).

Requirements:

? Home services industry experience REQUIRED – You must know how to speak with homeowners who may be anxious about their project.?

? Strong phone communication skills – Confident, professional, and able to build trust quickly.?

? Clear and Professional communication.?

? Ability to handle 20+ calls per day, 6-7 days a week.?

? Fast response time – Must be available by phone and computer most of the day to ensure speed to lead (fast follow-up).?

? Comfortable with technology – Will be using Leadsimple CRM (requires mobile and desktop apps).?

? Must be proactive – If you notice an issue, speak up immediately instead of assuming things are working correctly.?

? Ability to read and reference Google Sheets – No data entry required, just the ability to understand lead details.
• Do you have experience working in the construction or home services industry?
• Have you ever dealt with a difficult or unresponsive lead?
• Have you worked in a role that required calling leads and booking appointments?
• Do you currently work full-time?

Job Type: Part-time

Pay: $15.00 - $45.00 per hour

Expected hours: 20 – 40 per week

Benefits:
• Flexible schedule
• Professional development assistance

Schedule:
• Every weekend
• Monday to Friday

People with a criminal record are encouraged to apply

Application Question(s):
• Do you have experience working in the construction or home services industry?
• Have you ever dealt with a difficult or unresponsive lead?
• Have you worked in a role that required calling leads and booking appointments?
• Do you currently work full-time?

Work Location: Remote

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