Account Manager, Partnerships
Posted 2025-04-06Sword Health is on a mission to free two billion people from pain as the worldâs first and only end-to-end platform to predict, prevent and treat pain.
With 67% of members achieving a pain-free life and a 70% reduction in surgery intent, at Sword, we are using technology to save millions for our 25,000 enterprise clients across three continents. Today, we hold the majority of industry patents, win 70% of competitive evaluations, and have raised more than $300 million from top venture firms like Founders Fund, Sapphire Ventures, General Catalyst, and Khosla Ventures.
Recognized as a Forbes Best Startup Employer in 2024, this award highlights our focus on being a destination for the best and brightest talent. Not only have we experienced unprecedented growth since our market debut in 2020, but weâve also created a remarkable mission and value-driven environment that is loved by our growing team. With a recent valuation of $3 billion, we are in a phase of hyper growth and expansion, and weâre looking for individuals with passion, commitment, and energy to help us scale our impact.
Joining Sword Health means committing to a set of core values, chief amongst them to âdo it for the patientsâ every day, and to always âdeliver more than expectedâ on behalf of our members and clients.
This is an opportunity for you to make a significant difference on a massive scale as you work alongside 900+ (and growing!) talented colleagues, spanning three continents. Your charge? To help us build a pain-free world, powered by technology, enhanced by people â accessible to all.
Sword Health is looking for an entrepreneurial, growth-driven individual to join our fast-paced and dynamic Customer Success team. In this role, you will work closely with partners, customers and internal teams to onboard, manage, and expand Swordâs portfolio of employer customers, playing a critical role in driving customer satisfaction, retention, and revenue growth. We are seeking Customer Success experts who excel at managing and growing diverse accounts, building strategic relationships, and delivering impactful, measurable results. The ideal candidate is organized, detail-oriented, and resourceful, with a natural talent for collaboration and a strong passion for expanding access to quality healthcare for those who need it most.
What you'll be doing:
Drive client growth and engagement: Manage the end-to-end client lifecycle for a growing portfolio of partnership customers â lead implementation, foster employee engagement, and continually demonstrate and expand Swordâs value.
Lead and optimize implementation projects: Define, coordinate, and oversee project timelines, ensuring milestones are met with precision and serving as the primary point of contact to ensure seamless, growth-oriented post-sale experiences for new clients.
Cultivate strategic, growth-focused relationships: Build and deepen trusted partnerships with customers, fully understanding their goals and working to surpass clinical and economic outcomes that align with expansion potential.
Own and evolve a high-impact area of Swordâs Customer Success: Shape strategic initiatives that drive growth, continuously refining team playbooks, renewal planning, and account expansion strategies.
Deliver actionable insights and growth metrics: Provide clients with quantitative and qualitative data through impactful reporting, regular strategic meetings, and annual business reviews to showcase Swordâs ongoing impact and uncover further opportunities.
Develop and execute growth-oriented account plans: Assess total account potential, establish clear growth goals and milestones, and recommend strategic investments to maximize client value and expansion.
Champion customer needs to support growth: Act as the voice of the customer internally, collaborating with teams to address pain points and deliver solutions that drive high satisfaction and pave the way for renewal and upsell opportunities.
What you need to have:
Additional Information
US - Sword Benefits & Perks:
⢠Comprehensive health, dental and vision insurance*
⢠Life and AD&D Insurance*
⢠Financial advisory services*
⢠Supplemental Insurance Benefits (Accident, Hospital and Critical Illness)*
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Health Savings Account*⢠Equity shares*
⢠Discretionary PTO plan*
⢠Parental leave*
⢠401(k)
⢠Flexible working hours
⢠Remote-first company
⢠Paid company holidays
⢠Free digital therapist for you and your family
*Eligibility: Full-time employees regularly working 25+ hours per week
Note: Applicants must have a legal right to work in the United States, and immigration or work visa sponsorship will not be provided.
SWORD Health, which includes SWORD Health, Inc. and Sword Health Professionals (consisting of Sword Health Care Providers, P.A., SWORD Health Care Providers of NJ, P.C., SWORD Health Care Physical Therapy Providers of CA, P.C.*) complies with applicable Federal and State civil rights laws and does not discriminate on the basis of Age, Ancestry, Color, Citizenship, Gender, Gender expression, Gender identity, Gender information, Marital status, Medical condition, National origin, Physical or mental disability, Pregnancy, Race, Religion, Caste, Sexual orientation, and Veteran status.
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