Customer Service Advisor - Business Energy - Brighton
Posted 2025-04-06Want a soul-sucking call centre job?
Yeah, neither do we.Weâre not here to read scripts or tick boxes. Weâre here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.
Your team? The best bunch of people youâve ever worked withâcurious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsenseâjust a group of brilliant minds tackling challenges together.
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Itâs not always easyâbut itâs worth it. We move fast. Things change. Just when you think youâve nailed itâBOOMâsomething new to learn. But if you love a challenge and thrive in a fast-paced environment, weâll have your back every step of the way.
What will you be doing?
This role sits within the Octopus Energy for Business team - supporting our customers who own small businesses:
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Powering small businesses. Youâll help small business owners navigate their energy needsâmaking bills, meters, and tariffs simple to understand.
Solving problems fast. From billing queries to meter issues and complex energy questions, youâll find the right solution to keep businesses running smoothly.
Owning every query. No endless transfersâjust real ownership from start to finish, ensuring business customers get the answers they need, first time.
Thinking on your feet. No scripts, no robotic responsesâjust real conversations where you listen, understand, and provide tailored solutions.
Supporting growth. Energy is a big deal for small businesses, and youâll play a key role in helping them stay efficient, cost-effective, and sustainable.
Making a difference. Whether itâs helping a startup cut costs or advising on greener energy choices, your work will have a real impact.
Weâre looking for people who:
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Love delivering great service. You thrive on helping customers and making their day easier.
Are curious and adaptable. Things move fast, and youâll embrace change with a problem-solving mindset.
Work as a team. No egos, no lone wolvesâjust a group of brilliant people supporting each other.
Care about sustainability. Youâll play a part in helping businesses go greener and reduce their carbon footprint.
Take ownership and solve problems. If somethingâs not working, youâll step up and make it better.
Handle high-pressure situations with confidence. Small businesses rely on quick, effective supportâyouâll keep your cool and find solutions fast.
Understand business needs. Youâll go beyond basic customer service, providing smart energy advice that helps businesses thrive.
Whatâs in it for you?
Hybrid working â for those out of training & performing well, you can WFH 2 days.
EV salary sacrifice â drive electric & save
Cycle-to-work scheme
Share options â own a little piece of the pie
Fully stocked kitchens â snacks = fuel = happiness
Weekly âFamily Dinnerâ catch-ups
Additional Information
Come for the role, stay for the fun
Sound like your kind of place? â¯
We want to hear fromyou!
One-Way Video Interview
â Youâll record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview.
Prep Call
â After your video interview, youâll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day.
Discovery Day
â This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved.
Final Interview
â The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. Itâs also your opportunity to see the work environment before making your decision.
Our review process is enhanced with technology (including AI), assisting our talent team in ensuring every application is considered carefully.
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