Expert Services Program Manager

OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government.By bringing the OpenGov Cloud to our nation'sstate and local government,we’retransforming communities so they can thrive!

Imagine yourself being able tohelp small businessowners open their doors faster, ensuring ourtax dollarsare accounted for, creatingsafer infrastructure, modernizing thepermitting process, and assisting withdisaster recovery.The work you do here every day has a meaningful impact on people's lives!

OpenGov is a 2023 Top Workplaces USA award winner and a Forbes America's Best Startup Employer

Join our smart, fun, and humble team to experience the most rewarding career of your life!

Job Summary:

The Expert Services Program Manager will lead and oversee the successful delivery of professional services extended engagement projects. This role involves managing small to moderate-sized projects of moderate complexity, working cross functionally with partners and internal team members, and ensuring alignment with functional goals. The Program Manager is responsible for managing a portfolio of projects and balancing multiple priorities, analyzing data to make informed decisions, and driving operational improvements to achieve team-level outcomes.

Responsibilities:

Develop and manage routine operational plans to achieve incremental objectives set by higher-level management.

Oversee the execution of the expert services program, ensuring customer deliverables are completed on time, within scope, and aligned with functional goals.

Ensure that all deliverables meet high-quality standards and client expectations.

Provide direction and support to professional individual contributors and partner resources, fostering a collaborative and results-driven environment.

Lead efforts to improve team strategies and operational processes through thoughtful feedback and innovation.

Engage with functional peers, cross functional teams (nearshore and offshore), and other stakeholders to influence team strategies and achieve shared objectives.

Conduct presentations and communicate technical information to key stakeholders and customers regarding specific progress on projects or overall portfolio program.

Collaborate across departments to ensure alignment and effective resource allocation.

Monitor progress against monthly targets, making adjustments as needed to ensure success.

Proactively identify risks and implement mitigation strategies to prevent delays or issues in expert services program delivery.

Support continuous improvement initiatives to enhance team productivity and overall program outcomes.

Requirements and Preferred Experience:

Bachelor’s degree in Business, Management, Computer Science, or a related field.

5+ years of experience in program or project management within a SaaS or professional services environment.

Proven ability to manage moderate-sized projects with multiple priorities and complexities.

Experience in running managed services portfolios for professional services teams or consulting organizations.

Strong analytical skills with the ability to interpret data and make sound judgments.

Excellent interpersonal and communication skills, with experience presenting technical information to diverse audiences.

Demonstrated ability to mentor and develop team members while fostering a collaborative work environment.

Preferred:

Experience working in a professional services or consulting role within a SaaS organization.

PMP, Scrum Master, Prince2, CAPM, or similar project management certification.

Familiarity with tools like Salesforce, JIRA, and professional services automation (PSA) platforms.

Competencies:

Leadership: Demonstrates the ability to guide and inspire a team, fostering collaboration and accountability.

Decision-Making: Makes informed decisions based on data analysis and solid judgment, addressing challenges effectively.

Communication: Clearly conveys technical and operational information to stakeholders at all levels.

Operational Planning: Develops actionable plans that align with functional and organizational goals.

Mentorship: Actively contributes to the growth and development of team members through coaching and support.

On target ranges above include base plus a portion of variable compensation that is earned based on company and individual performance.

The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.

Additional Information

What makes OpenGov unique

»Leadership:CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, andSF and Silicon Valley Business Times' 40 under 40 class of 2018!

»Growth:Record breaking growth with 1,800+ governments (and counting) using our products. Click here to read more.

»Culture:Winner of 2023 Top Workplaces USA award, Awarded Top 25 Cloud Companies to Work For, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

»Perks: Comprehensive medical, dental, and vision coverage for you and your family. We almost forgot to mention: New parents get paid leave to welcome your new bundle of joy into your family. Plus, a wellness stipend for gym memberships/fitness classes for medical plan enrollees, employer HSA contribution, 401k with employer match, and lunch in-office every Wednesday.

»Product:Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation's cities, counties, and state agencies.

»Mission Driven:We are a technology company with a passion for the mission. We're powering more effective and accountable government.

Come join us and make a positive social impact!

OpenGov is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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