Floor Operations Supervisor

Description:
• Oversee day-to-day operational execution of Contact Center functions.
• Provide support to Contact Center associates and assist in their development.
• Analyze trends for action and support process improvements.
• Promote improved performance via sharing of best practices.
• Monitor operations to ensure timely completion of work.
• Address unexpected circumstances impacting operations.
• Provide supplemental coaching and development for associates.
• Utilize reports to identify trends and performance gaps.
• Develop departmental activities and training support.
• Support leadership with schedule changes and team monitoring.

Requirements: • Bachelor's Degree or Related Work Experience • Call Center experience • Knowledge of Workforce Management systems • Supervisory experience • Operation Management • Problem Solving • Communication

Benefits:
• A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
• Supporting the financial and personal well-being of our employees.
• Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.

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