Live Chat Representative

The Haven is seeking a compassionate and dedicated Live Chat Representative to join our team in the mental health care industry. In this pivotal role, you will provide essential support to individuals seeking help and guidance through our live chat platform. As a Live Chat Representative, you will be the first point of contact for those reaching out to us, making it your responsibility to create a welcoming and supportive atmosphere. You will engage with clients in real-time, addressing their inquiries, providing information about our services, and helping them navigate their mental health journeys. This position requires strong communication skills and the ability to empathize with individuals in various emotional states. At The Haven, we strive to ensure that our clients feel heard, understood, and supported. Your contribution will play a crucial role in helping individuals access the resources and assistance they need to improve their mental well-being. If you are passionate about making a difference and possess the skills to connect with clients in a digital environment, we encourage you to apply for this rewarding opportunity to be a part of our mission to promote mental health care and support.

Responsibilities
• Respond promptly to live chat inquiries from clients seeking mental health support.
• Provide accurate information regarding The Haven's services and offerings.
• Empathize with clients to create a supportive and understanding environment during chat interactions.
• Assist clients in navigating our platform and accessing the resources available to them.
• Document chat interactions and maintain accurate records of client communications for follow-up purposes.
• Collaborate with mental health professionals to refer clients to appropriate services when necessary.
• Maintain confidentiality and adhere to ethical standards while interacting with clients.
• High school diploma or equivalent; degree in psychology or mental health-related field preferred.
• Proven experience in customer service or a similar role, preferably in the mental health care industry.
• Excellent written communication skills with a focus on clarity and empathy.
• Ability to remain calm and composed in high-stress situations or when dealing with distressed clients.
• Strong organizational skills and ability to multitask effectively in a fast-paced environment.
• Proficient in using live chat software and other digital communication platforms.
• Commitment to ongoing professional development and staying informed about mental health issues.
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Family Leave (Maternity, Paternity)
• Wellness Resources
• Stock Option Plan

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