Merchant Services Specialist
Posted 2025-04-06About the Team
New Verticals is an exciting team at DoorDash within the Merchant Services organization that is building and scaling new ways to create and update catalogs for Merchants to sell to our customers on the DoorDash platform. New Verticals includes DashMart, Convenience, Alcohol, Grocery, and Retail businesses. These categories bring about new challenges and opportunities to build something at DoorDash from the ground up. Our team ensures quality for ~30 different workflows while supporting the Vendor Management team, Strategy & Operations as well as other cross functional partners. We primarily work in JIRA, Google Sheets and MODE/SQL as well as internal DoorDash tools.
About the Role
As a Merchant Services Specialist at DoorDash, you will perform quality & assurance for a variety of complex workflows, identify trends within datasets and work to implement changes from those learnings to increase efficiency and improve processes while consistently meeting or exceeding TPD (Task per Day) and accuracy expectations. We're looking for someone who is an operator, detail oriented and a problem solver. You will report directly into the Merchant Services Supervisor. This role will be hybrid. .
YouÂre excited about this opportunity because you willÂ
 Improve on existing processes and workflows
 QA impactful projects
 Work with team members to ensure the success of the team on a peer level as well as cross functionally with other teams and leadership
 Operate as a Subject Matter Expert to identify trends and highlight opportunities for improvement
 Meet or exceed metric expectations
 Learn and pivot between a variety of workflows in order to accomplish the greater business goals
 Join our highly motivated team at a time of rapid growth and exciting scale initiatives
WeÂre excited about you becauseÂ
 Identify trends and patterns within datasets to increase efficiency and improve processes
 You are operations-inspired and always look for ways to improve the quality of service
 You are able to thrive in a fast-paced, constantly changing work environment
 You have previous experience and a proficient understanding of Google Sheets
 You can easily shift between multiple projects
 You have a mind and talent for process improvement
 You are detailed oriented and focus on accuracy and precision
 You practice skillful typing and have research abilities
 Basic SQL querying skills a plus
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About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of usersÂfrom Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks.
Our Commitment to Diversity and Inclusion
WeÂre committed to growing and empowering a more inclusive community within our company, industry, and cities. ThatÂs why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
If you need any accommodations, please inform your recruiting contact upon initial connection.
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