Manager-Digital Product Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

American Express is a global services company that provides consumers and businesses with exceptional access to products, insights and experiences that enrich lives and build business success. We make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services through innovative payment, travel, and expense management solutions.

At Enterprise Digital & Data Solutions we place enormous emphasis on users and usability. With our mix of assets like payments, rewards, benefits, and members only perks, we are re-imagining how commerce and experiences converge in a modern, digital, and connected world.

We are looking for a Program Manager to partner closely with the Director of Product to help establish a world class experimentation program for our customer acquisition journeys across Consumer and Commercial experiences. This leadership role requires deep subject matter expertise in stakeholder management and a proven track record of running programs with active progress reporting. The successful candidate will play a pivotal role in shaping optimization strategies across various digital experiences, maximizing learnings across cross-functional teams, and supporting delivery teams in streamlining and standardizing processes and documentation for experience optimization.

What type of work can you expect to do in this role at American Express?
• Lead the Conversion Optimization Program - Oversee all aspects of the program, ensuring alignment with business objectives and stakeholder expectations.
• Shape Optimization Strategies - Collaborate with different business units to develop and implement strategies that improve conversion rates and revenue across key Acquisition Experience assets
• Manage Stakeholder Relationships - Engage with diverse stakeholders, providing regular updates and actively reporting on program progress to ensure transparency and alignment
• Maximize Cross-Functional Learning - Facilitate knowledge sharing and collaboration between cross-functional teams to enhance outcomes and capture best practices across different journeys and channels
• Streamline Processes - Partner with delivery teams to standardize and optimize processes and documentation related to experience optimization, driving efficiency and consistency
• Ensure Compliance - Maintain adherence to regulations and program standards throughout optimization efforts

Qualifications and Experience Required:
• 3+ years of post-secondary education or equivalent work experience in digital marketing, digital product management, or data analysis.
• Passion for end-to-end customer experience, innovation and user-centered design
• Stakeholder Management - Demonstrated expertise in managing and communicating with diverse stakeholders across a matrix organization
• Demonstrated interest in digital space and ability to collaborate with technology partners
• Independent thinker who’s organized, has great attention to detail, and can multi-task
• Ability to blend big picture thinking with fine details and manage many stakeholders
• Strong analytical, problem-solving/quantitative skills
• Willing to take risks, experiment, and share fresh perspectives
• Excellent written and verbal communication skills
• Experience in driving medium and large-scale capability initiatives (rolling out capabilities for customer facing professionals or external third-party partners is highly desired) or as a product owner in developing and enhancing features through continuous optimization will be a plus.
• Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking.
• Adaptability - Flexibility to navigate changing priorities and business needs in a fast-paced environment.

Preferred Additional/Desired Skills:
• Digital marketing experience, mobile or web applications, or experience building digital experiences and customer journeys with creative or third-party agencies is highly desired (familiarity with UX/UI principles, Usability testing, Responsive Web Design etc)
• Process Optimization - Proven ability to streamline and standardize processes to improve efficiency and outcomes.
• Experience working in agile product ownership role and familiarity with agile methodology is highly desired
• Experience with tools like Optimizely, Google Optimize, or Adobe Target, with a strong grip on analytics platforms (e.g., Google Analytics, Tableau, ContentSquare)
• Knowledge of digital conversion optimization, acquisition process in payment/credit card, networks, platforms, and procedures preferred
• Bachelor’s degree in Business, Marketing, Psychology, Human-Computer Interaction, Industrial Engineering, Economics, Computer Science, or job experience in related fields preferred.
• Must-have experience with any of the following:
• JIRA (or similar)
• Confluence (or similar)
• Programming experience in any language (HTML/CSS/JS)
• Familiarity with Front End Web Frameworks (React, Angular, Next.js)

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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