Online Customer Chat Specialist

At Goetze Dental, we are looking for a passionate Online Customer Chat Specialist to join our team remotely. You will be the friendly face of our company, providing exceptional customer service through our online chat platform. Your role will involve assisting customers with inquiries, providing product information, and ensuring a seamless online shopping experience.

As part of our team, you will have the opportunity to work independently while still being supported by a collaborative group of professionals. You will play a vital role in enhancing customer satisfaction and loyalty. With a competitive salary range of $26-$32 per hour, this position offers a great opportunity for those who excel in communication and customer service.
Compensation:

$26 - $32 hourly Responsibilities: • Assist customers with product inquiries, order placements, and issue resolution through online chat. • Engage with customers in a professional and friendly manner to ensure a positive customer experience. • Provide accurate information about company products, services, and promotions to customers. • Utilize effective communication skills to handle multiple chat sessions simultaneously. • Collaborate with cross-functional teams to escalate complex customer issues and provide timely solutions.

Qualifications: • 1-2 years of experience in customer service. • Proficient in online chat systems. • Strong written communication skills. • Ability to multitask and prioritize customer inquiries. • Familiarity with US work authorization requirements.

About Company

Goetze Dental is a family-owned distributor of dental supplies, equipment, technology, and services. Serving the dental industry since 1884, Goetze Dental has equipment showrooms and partners with practices in Denver, Des Moines, Omaha, Springfield, St. Louis, and Wichita, with the corporate headquarters and distribution center located in Kansas City, allowing for shipping to most dental practices within one day.

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