Virtual Call Center Patient Advocate

Description:
• Performs all duties in accordance with the VCC Standard Operating Procedures (SOPs)
• Provide crisis intervention support for each client in an atmosphere of warmth and compassion through listening and helping skills.
• Provide coverage and support for front desk administrators.
• Assist with answering phone calls and web requests for the clinics.
• Schedule clients in accordance with clinic guidelines.
• Complete Athena Registration for new clients.
• Assist with client portal check-in for clients.
• Monitor The Source text chat.
• Assist with client intake process as needed.
• Provide spiritual support for clinics as needed.
• Remain abreast of updates to The Source’s referral system and share community resources with clients.
• Provide accurate information about abortion, parenting, adoption, and foster care.
• Maintain all client records as indicated in clinic policies and guidelines.
• Work with and help train volunteers.
• Maintain confidentiality of client’s personal and financial information.

Requirements: • Be a committed Christian who demonstrates a personal relationship with Jesus Christ as Savior and Lord. • Exhibit strong commitment and dedication to the sanctity of human life and sexual purity. • Agree with and be willing to uphold the Statement of Principle, Statement of Faith, and policies of The Source. • Live in Houston or Austin, Texas. • Bachelor’s degree in a helping field; social work, counseling, psychology, or sociology, preferred. • Written and verbal proficiency in Spanish, required. • Experience with Microsoft Office computer applications. • Excellent organizational skills. • Self-motivated, dependable, and responsible. • Works well in a fast-paced environment. • Excellent verbal communication skills. • Commitment to compassion, cheerfulness, and professionalism.

Benefits:

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