Remote Call Center & Chat Support Representative

Remote Call Center & Chat Support Representative (Work from Home)

Job Type: Full-Time / Part-Time | Remote | Flexible Hours
Job Overview:

We are seeking a Remote Call Center & Chat Support Representative to provide top-tier customer service through phone calls and live chat support. This role involves assisting customers with inquiries, troubleshooting issues, and offering solutions in a remote, work-from-home environment. Key Responsibilities: • Respond to customer calls and live chat inquiries in a professional and timely manner. • Troubleshoot and resolve customer issues, ensuring satisfaction and a positive experience. • Assist with order processing, account management, and product or service inquiries. • Maintain accurate records of customer interactions in CRM software. • Follow up with customers to ensure issues are resolved and expectations are met. • Provide feedback to management to improve the customer support process. • Meet daily and weekly performance KPIs and metrics. Requirements: • Previous experience in customer service, call center, or chat support is preferred. • Strong verbal and written communication skills. • Ability to multitask and prioritize in a fast-paced environment. • Comfortable using CRM software and other customer support tools. • Must have reliable internet connection and a quiet workspace for remote work. • Ability to work independently and as part of a team.

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