Inbound Answering Service Agent - OHIO Residents Only

Responsibilities:

• Answer incoming phone calls and provide assistance to callers according to the account protocol
• Transfer calls to appropriate departments or individuals
• Take messages and relay them to the appropriate person
• Provide information and answer questions according to account settings
• Maintain a professional and courteous phone manner at all times
• Follow phone etiquette guidelines to ensure excellent customer service
• Assist with dispatching duties as needed

Qualifications:

• At least one year of previous answering service/call center experience
• Computer proficiency

• Typing at least 45 wpm with 90% accuracy
• Strong communication skills, both verbal and written

• Proficiency in English spelling and grammar
• Spanish bilingual is a plus
• Excellent phone etiquette and customer service skills
• Ability to talk and type simultaneously

• Positive attitude and composure under pressure
• A college degree is not required but is highly desirable.

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 30 – 40 per week

Benefits:
• Health insurance
• On-the-job training
• Paid time off

Physical Setting:
• Call center

Schedule:
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift
• Weekends as needed

Work Location: Remote

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