Customer Service Consultant (Houston, TX - Hybrid Schedule) $19.25/hr

About the position

We're looking for top-tier Customer Service Representatives to join our team here at Global Custom Commerce, a Home Depot Company. Interviews will be held in January, start date 2/3/2025. Our associates work with inbound phone-calls, emails and live chats to assist customers with any post-sale questions or issues with their configurable custom window coverings. We seek individuals who excel in a high-end, customer-focused environment, consistently surpassing performance goals by delivering exceptional customer service. With the support and resources of The Home Depot, the world's #1 home improvement retailer, you'll have the chance to be a transformative force in the industry. Plus, GCC is the world's largest online window covering company, and we've got an awesome 20-year track record as the category leader in custom window coverings. Most importantly, our associates are always inspired, engaged, and ready for growth. We offer competitive hourly wages, a fantastic work environment, and exciting opportunities for overtime and career advancement. You'll have benefits like medical, vision, tuition reimbursement, and excellent pay right from the start! Our Customer Service associates make a difference in the lives of our customers and provide them with the right solutions, turning difficult situations into 'WOW' experiences. Our dynamic, customer-focused culture, combined with our entrepreneurial spirit and innovative approach, offers a unique opportunity for you to make a significant impact in retail.

Responsibilities
• Answers inbound phone calls from customers, quickly assesses customer needs and proactively provides solutions with a high degree of accuracy.
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• Provides superior customer service while handling inbound calls for product inquiry, order placement, and order follow-up.
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• Documents details of customer interaction into system.
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• Drives customer loyalty by providing excellent service, accurate product and service knowledge to customers.
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• Looks for ways to reduce customer effort in ordering, shipping, order inquiry and return/refund experiences.
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• Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.
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• Acts as liaison between customer and manufacturer, as well as between customer and freight carrier.
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• Meets or exceeds various performance requirements, including but not limited to: customer service skills, accuracy, schedule adherence, speed to resolution.
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• Partners with escalation group to obtain additional order support, customer follow-up, or handling of complex customer cases.

Requirements
• Must be eighteen years of age or older.
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• Must be legally permitted to work in the United States.
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• The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
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• 2 years of work experience in customer service or retail sales.

Nice-to-haves
• College Degree preferred.
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• 3 or more years of customer service or retail sales experience is preferred.

Benefits
• Medical insurance
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• Vision insurance
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• Tuition reimbursement
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• Competitive hourly wages
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• Opportunities for overtime and career advancement

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