Customer Service Representative (Remote)

Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a full-time position based in . Responsibilities: - Communicate with customers via phone, email, or chat to provide information and assistance - Handle inbound and outbound calls in a professional and courteous manner - Assist customers with placing orders, tracking shipments, and resolving product or service-related issues - Provide accurate and timely information to customers regarding products, promotions, and company policies - Perform data entry tasks to update customer records and maintain accurate documentation - Utilize sales techniques to identify opportunities for upselling or cross-selling products - Collaborate with other team members to ensure customer satisfaction and... achieve department goals Skills: - Excellent communication skills, both verbal and written - Strong phone etiquette and active listening skills - Bilingual proficiency in English and Spanish is preferred - Proficient in data entry and navigating computer systems - Ability to handle challenging situations with empathy and professionalism - Sales experience is a plus At our company, we value our employees and offer a competitive salary along with a comprehensive benefits package. Join our team of dedicated professionals who are committed to providing exceptional customer service. Note: All positions at our company are paid positions; we do not offer unpaid internships. Job Types: Full-time, Part-time Pay: $16.50 - $18.16 per hour Expected hours: 25 – 45 per week Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance Experience level: • 1 year • 2 years • No experience needed • Under 1 year Shift: • Day shift • Morning shift • Night shift • Rotating shift Weekly day range: • Monday to Friday • Weekends as needed Work setting: • Remote People with a criminal record are encouraged to apply Education: • Bachelor's (Required) Experience: • Customer Service: 1 year (Preferred) Work Location: Remote

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