Remote Call Center Representative

Shangri La Construction in Los Angeles, CA is looking for one remote call center representative to join our team. We are located on 660 S Figueroa St, Suite 1888. Our ideal candidate is self-driven, motivated, and engaged.
Benefits...
• We offer many great benefits, including free early access to your pay through Homebase.
Responsibilities
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies
Qualifications
We are looking forward to hearing from you.
Available shifts and compensation: Available shifts all days except Sundays and Saturdays. Compensation is $20.00 - $30.00/hour.
About Shangri-La Construction: Shangri-La Construction is looking for an individual to join our team. Our ideal candidate is self-driven, motivated and trustworthy. Learn more about us at www.shangrilaconstruction.com.
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