Customer Service Representative (Remote in Kentucky)

Overview:** Chewy, America's #1 pet pharmacy, is seeking a Customer Service Representative to join our amazing team! As a Customer Service Associate, you will be part of a team dedicated to delivering an exceptional, memorable, and reliable experience for pet parents, every time. **Responsibilities:** • Engage directly with pharmacy customers who contact Chewy for a variety of topics via inbound... calls and other communication platforms. * Research and problem-solve to determine appropriate solutions for the customer and follow up as needed to resolve issues. * Go above and beyond to "wow" our customers by thinking critically to help our customers and provide solutions while adhering to high safety and regulatory standards. **Qualifications:** • 1-2 years working in a customer-focused environment • Excellent communication skills • Ability to multi-task and think critically • Flexibility to shift schedule and work overtime as needed • Must be able to pass background check for KY Rx Tech license • Show up committed to be your best! **Benefits:** • Competitive pay and benefits • Opportunity to work in a supportive culture where you will feel valued for your skills and contributions • Possibility to lead and foster a culture of continuous improvement, quality, and service • Ability to build, grow, and unleash your full potential

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