[Part-Full/Remote] Ups Product Design Manager, Research ...

Seeking a dynamic Product Design Manager with a focus on research and experimentation for a Full-time, remote role. Drive innovation from the comfort of your home, leading design projects, and implementing user-centered strategies. Join our team, shaping the future of our products through creative insights and remote collaboration. Embrace flexibility and contribute to our success.
Explore your... next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
Job Summary
You have an eye for detail, strong design expertise and able to communicate clearly and translate ideas to stakeholders and team members alike. You are passionate about leading digital product design and bring with your extensive knowledge in the areas of human-centered design, information architecture, and usability to create simple, useful and appealing digital products. At UPS, we move the world forward by delivering what matters. Come join a thriving, exciting digital team and lead the next evolution of our digital products that reach millions of consumers and customers across the globe!
As a Product Design Manager, you will:
• Lead projects from inception to completion to ensure the successful creative and technical delivery of projects
• Lead a team of staff and contract designers
• Lead design pitches, present concepts and ideas with conviction at the management level
• Mentor and guide design staff on project work and professional development
• Manage your team's tasks, resources and time effectively
• Envision and shape our end-to-end customer digital experience across all touchpoints
• Be the connecting piece between business goals, user needs, and technical implementation
• Identify and prioritize key improvement opportunities in our digital products through benchmarking, session replays, feedback and testing
• Collaborate deeply with CX strategists, designers, and developers, acting as advocates for users' needs throughout the entire process
• Lead, support and execute user testing, ensuring the product meets the business requirements and strategic goals
• Skilled in Agile as part of an efficient and multi-disciplined delivery team and are familiar with user-centered design methodologies
• Leverage and contribute to our UPS design system

Qualifications: • Minimum of a bachelor’s degree in Interaction Design, Human-Computer Interaction, Design Management, Strategic Design and Innovation, Customer Experience and Service Design, or a comparable qualification • Minimum of 5 years of professional experience in the design of complex, digital solutions, and applications • Minimum of 3 years of professional experience in working with an agile team of product managers, designers and developers • Experience in creative methods and complex design workflows (facilitating workshops, benchmarking, low-to-high prototyping, usability walkthroughs, user testing ...) • Experience with design thinking and Lean UX methodologies • Experience in presenting to and influencing senior management • International experience is preferred • Mastery of Figma for design and prototyping is preferred • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer

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