Customer Service - Remote

Job Title: Remote Customer Service

Company Overview: Compass Travel Co is a renowned travel agency dedicated to curating unforgettable experiences for our clients. With a focus on personalized service and attention to detail, we pride ourselves on delivering exceptional travel solutions tailored to individual preferences...

Job Overview: As a Remote Customer Service Representative at Compass Travel Co, you will be the primary point of contact for our clients, providing outstanding service and support from a remote location. This role is perfect for individuals who are passionate about travel and excel in delivering exceptional customer experiences.

Responsibilities: • Client Communication: Respond promptly and professionally to client inquiries and concerns via phone, email, chat, and social media platforms. • Booking Assistance: Assist clients with travel inquiries, bookings, reservations, modifications, and cancellations, ensuring a seamless booking process. • Issue Resolution: Address client issues and concerns effectively, providing appropriate solutions and alternatives to ensure client satisfaction. • Product Knowledge: Develop a comprehensive understanding of our travel products, destinations, services, and policies to provide accurate information and recommendations to clients. • Customer Relationship Management: Build and maintain strong relationships with clients, demonstrating empathy, patience, and professionalism in all interactions. • Sales Support: Promote additional services, upgrades, and travel packages to enhance the client experience and drive sales revenue. • Documentation: Maintain accurate records of client interactions, transactions, and communications in the customer relationship management (CRM) system. • Collaboration: Collaborate with internal teams, including reservations, operations, and management, to address client needs and ensure seamless service delivery.

Benefits:
• Competitive pay with opportunities for performance-based bonuses.
• Remote work flexibility, allowing for a comfortable and convenient work-from-home setup.
• Opportunities for career growth and advancement within a reputable travel company.
• Access to travel discounts and perks for personal travel experiences.
• Comprehensive training and support to excel in the role.
• Health insurance coverage and additional benefits package.

Qualifications: • High school diploma or equivalent (Bachelor's degree preferred). • Previous experience in customer service, hospitality, or a related field, preferably in the travel industry. • Excellent communication skills, both verbal and written, with a friendly and professional demeanor. • Strong problem-solving skills and the ability to remain calm and composed under pressure. • Empathy and patience in dealing with client inquiries, complaints, and issues. • Proficiency in using customer service software, CRM systems, and Microsoft Office suite. • Ability to work independently and collaboratively in a remote team environment. • Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed to accommodate client needs.

Join Compass Travel Co and embark on a rewarding career where you can make a difference in the world of travel, all from the comfort of your remote workspace.

Locations Chicago Remote status Fully Remote

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