Remote Customer Service Representative

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers, handling inquiries, resolving issues, and ensuring customer satisfaction. This is an exciting opportunity to be the face of our company and make a positive... impact on our customers' experience.

Responsibilities
• Answer incoming customer calls and respond to inquiries in a professional and timely manner
• Provide accurate information to customers regarding product details, pricing, and availability
• Investigate and resolve customer complaints, escalating to higher levels when necessary
• Process and track customer orders, ensuring timely delivery and resolving any issues that may arise
• Maintain accurate customer records and update information as required
• Collaborate with cross-functional teams to address customer concerns and improve overall customer experience
• Stay updated on product knowledge, company policies, and industry trends to best assist customers

Requirements
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Outstanding customer service skills, with a genuine passion for helping people
• Ability to work effectively in a fast-paced environment, while maintaining attention to detail
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite
• Ability to remain calm and composed in stressful situations, with a positive and empathetic attitude
• Flexible availability, including the ability to work weekends and evenings as required.

PAY RANGE : $20.19 - $31.71 Hourly - Full Time

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