Call Center Specialist

OVERVIEW

We are seeking dynamic Call Center Specialists will support a wide range of customer support needs across several communication channels, including telephone, email, and postal mail...

This position will support Health & Human Services (HHS), Centers for Medicare & Medicaid Services (CMS) which serves the public as a trusted partner and steward, dedicated to advancing health equity, expanding coverage, and improving health outcomes.

MINIMUM QUALIFICATIONS
• Culturally competent and knowledgeable in health communications as they relate to mental health, substance abuse prevention, substance abuse intervention, and substance abuse treatment
• Experience working in a fast-paced call/contact center environment
• Proficiency with Microsoft Office software products, including experience with word processing and spreadsheet software
• Proven demonstration of self-motivation and effective communication, organization, and process improvement skills
• Excellent English verbal and written communication skills

Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability

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