Customer Service Representative - RCM Billing

Valera Health is a best-in-class tele-mental health service company that uses digital technology to deliver high-quality and culturally appropriate behavioral healthcare.

At Valera Health, we practice complete care and believe that great care happens when we work together. We employ a comprehensive care approach that combines therapy and medication management with overall wellness promotion. We make sure our patients are supported between visits with personalized tools and resources and an easy way to reach out for help. Our team works together to provide treatment that is comprehensive, coordinated, and tailored to patients.

RCM Customer Service Representative (This role is 100% remote)

The Valera Health customer care representative is responsible for providing customer service and support to healthcare customers. The representative will be responsible for responding to customer inquiries, providing information about products and services, and resolving customer issues. The... representative must have excellent communication skills and be able to build positive relationships with customers. This role will report to the RCM Customer Service Team Lead.

Responsibilities
• Answer incoming calls & emails from customers within a 48-hour turnaround time
• Assist customers with requests for information, complaints, making appointments, and resolving issues
• Collect copays and deductible payments
• Maintain and update customer and referral information
• Ensure patient forms contain all necessary billing information

Education and experience

This position requires a high school diploma or equivalent, but employers often prefer candidates with an associate degree or higher. Prior customer service experience a plus.

Required skills and qualifications
• Strong written and verbal communication skills
• Ability to communicate calmly and diplomatically with customers, co-workers, and visitors
• Keen attention to detail, especially involving checking forms and documents for proper information
• Working knowledge of Microsoft Office Suite or similar software
• Proficient in customer service
• Knowledge of medical insurance procedures
• Active listening and comprehension skills

Preferred qualifications
• Excellent communication skills
• Strong customer service skills
• Ability to build positive relationships with customers

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