Customer Service Representative- Remote
Posted 2025-04-06Job Purpose: To provide world-class customer service to customers, including Subscribers, Caregivers, Payers, Programs, Installers, Referral Sources and to internal Lifeline departments.
Major Responsibilities...
 Serve as LifelineÂs face to our customer base by providing superior customer service in a compassionate, thorough, quality, efficient, and productive manner.
 Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from LifelineÂs subscribers and key accounts and from LifelineÂs internal departments by taking full ownership of problem until fully resolved to customerÂs satisfaction.
 Conduct all activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of LifelineÂs service offerings.
 May provide first-line troubleshooting expertise to LifelineÂs customers regarding LifelineÂs equipment.
 May actively sell Lifeline services or resell LifelineÂs service(s) to customers who are canceling service.
ADDITIONAL RESPONSIBILITIES (Monitoring sites):
 Provide back-up phone support to the Call Center as requested.
Qualifications:
Education/Experience
 High School Diploma
 A minimum of 2 years of related experience, preferably in Customer Service
 Experience managing multiple priorities
Other
 Texas licensure is required for certain sites.
 Demonstrated proficiency in oral and written communication skills, including appropriate grammar and spelling.
 Excellent telephone etiquette
 Minimum Typing 40 wpm.
 Knowledge of Windows applications, particularly Microsoft Word
 Ability to navigate through a variety of computer applications
 Ability to work in a fast-paced, changing, and challenging environment
 Level II certified as a Lifeline Monitoring Service monitor a plus, but not required
 Good problem-solving skills a must
 Attention to detail
 Good team player
 Ability to work independently
 Fluency in English is required.
 Bilingual is a plus
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