Senior Associate-Digital Product Operations

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful... to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

As part of the Enterprise Digital & Data Solutions group (EDDS), the Enterprise Acquisition Products and Platforms team (EAPP) is constantly evolving how we serve and meet the needs of our customers. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Digital acquisition is one of Amex’s top priorities. Core to delivering on this priority are card, loan, banking, and payment application and onboarding experiences that enable a positive and engaging experience for customers to apply for our products. In addition to an enormous emphasis on users and usability, our team is responsible for growing new accounts acquired and accounts receivable, by increasing application completions and approvals.

How will you make an impact in this role?

In this role, you will partner with teams such as Marketing, Technology, and Analytics, to deliver value that directly contributes to the success of our company. You will anticipate capabilities needed to address regulatory requirements, streamline the application process, and simplify the jobs of our customer service team. You will do this by understanding the differences and similarities of our user’s mindsets and goals across markets and channels.

You have a real passion for using technology to build user-centric solutions to challenging problems, for bold decision-making, and for innovation. You enjoy being challenged and being part of a collaborative, diverse, and inclusive team, and you seek every opportunity to learn.

Responsibilities
• Learning, understanding and advocating for our external customer and internal users’ needs
• Translating requirements into coherent user stories using agile tools and methods
• Delivering the product roadmap and capabilities in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams
• Partnering with engineering and design functions throughout the product development lifecycle from ideation to delivery and ongoing iteration
• Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions
• Help prioritize feature backlog to ensure that work focuses on the most impactful platform improvements
• Perform research to continuously uncover opportunities and brainstorm new solutions across card, loan, and banking products and across consumer, small business, and corporate customers
• Measure time to market and product team efficiency to understand impact of platform capabilities
• Continually stay abreast of new digital platform trends and customer needs and the changing regulatory, competitive, and technological landscape across global markets

Preferred Qualifications
• 1+ years of experience with product management
• Highly motivated with strong sense of accountability, initiative, and a "can-do" attitude
• A passion for technology, proficient in investigating customer needs and problems; Readiness to contribute ideas on product design, project management and technical solutions.
• Understanding of data management, software performance monitoring and analytics
• Strong ability to conduct qualitative and quantitative analysis and synthesize information to determine product issues, priorities, and opportunities
• Demonstrated knowledge or aptitude for project/program management, ability to define and improve processes·
• Strong written & verbal communication skills. Ability to build collaborative relationships, and navigate and influence decisions with a variety of cross-functional stakeholders and vendors
• Ability to work autonomously in a fast-paced environment, navigating ambiguous or unstructured problems and influencing without direct authority, among peers and with leaders, to drive desired outcomes
• Experience working on projects within the Agile Framework University Degree preferred, Business, Marketing, Economics, Computer Science, Design, or equivalent work experience

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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