Remote Evening Customer Support Specialist at ImaginaryTech

Job Description

ImaginaryTech is seeking a dedicated and enthusiastic Remote Evening Customer Support Specialist to join our dynamic team. As a Customer Support Specialist, you will be the first point of contact for our clients, providing timely and effective solutions to their queries and issues. The ideal candidate will possess excellent communication skills, a strong understanding of customer... service protocols, and the ability to work efficiently in a remote environment. This role involves working evening hours to ensure customer satisfaction and support during non-standard business hours.

Job Type

Remote, Full-Time

Working Hours

Evening shifts: 4 PM – 12 AM (Eastern Time Zone)

Responsibilities
• Respond to customer inquiries via email, chat, and phone in a timely manner
• Provide accurate information regarding products and services
• Troubleshoot and resolve customer issues efficiently
• Maintain a high level of customer satisfaction
• Document customer interactions and solutions in the CRM system
• Collaborate with other team members to resolve complex issues
• Stay updated with product knowledge and company policies
• Report recurring issues to management for further action

Benefits
• Competitive hourly salary
• Comprehensive health, dental, and vision insurance
• Paid time off and holiday pay
• 401(k) plan with company match
• Work-from-home flexibility
• Professional development opportunities

Hourly Salary Range

$25 – $45 per hour, depending on experience and performance

Job Requirements
• Proven experience in customer support or related field
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to work independently in a remote environment
• Familiarity with CRM systems and practices
• High-speed internet connection and a quiet workspace

Location

United States, Remote Position

Basic Educational Requirements
• High school diploma or equivalent
• Additional certifications in customer service or related fields are a plus

Positive Work Environment
• Supportive and inclusive company culture
• Opportunities for growth and career advancement
• Regular team-building activities and virtual events
• Open-door policy for feedback and suggestions

Company Description

ImaginaryTech is a leading innovator in the technology sector, dedicated to delivering cutting-edge solutions to our customers. Our mission is to empower businesses and individuals through technology, providing exceptional products and services that drive success and growth. At ImaginaryTech, we value creativity, collaboration, and a customer-first approach in everything we do. As a remote-first company, we offer our employees the flexibility to work from anywhere, ensuring a healthy work-life balance. Join our team and be a part of a forward-thinking company that prioritizes innovation, customer satisfaction, and employee well-being

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