Coordinator-BGCO Customer Service

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and... striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you’ll be doing...

The Business Government Customer Organization (BGCO) is obsessed with assisting customers to reach their organizational objectives while delivering the best-in-class customer experience and assuring revenue retention and growth through long-term relationships with our clients.

With every call, you’ll have the opportunity to support our customers with innovative technology, products, and services. Your role will be to work with our business and government customers over the phone to answer their questions and see how you can help solve their business challenges. Now it’s even more important to make it easy for our customers to do business with us and ensure every interaction is a positive one. You’ll be at the heart of our business and government customer service operations, delivering on our promise of a superior customer experience all while working remotely from the convenience of your home office.

The primary responsibilities associated with this position include:
• Growing our business within existing accounts.
• Building customer relationships, earning their loyalty and trust.
• Asking questions, listening intently, and identifying what the customer really needs.
• Troubleshooting problems and resolving a range of customer issues about device(s), billing, and/or service concerns.
• Selling the value of Verizon solutions and increasing company revenue.
• Being solution oriented and proactive, providing first call resolution eliminating repeat calls and reducing unnecessary transfers.
• Delivering efficient customer support on large accounts using web-based tools.

Where you’ll be working...

This is a work-from-home role performed almost exclusively from your home office with occasional in-person meetings and training. It’s important to have a private workspace free of distractions to set you up for success.
• To be eligible for this position, you must be located within a 90-minute commute of the Alpharetta, GA - Annapolis Junction, MD - Cary, NC - and West Valley City, UT BGCO locations.
• You’ll need to provide internet service with a direct connection to a cable or fiber modem and capable of at least 25mbps plan minimum. Wireless connections, satellite, or DSL are not acceptable.

What we’re looking for...

Problem solvers who lead with empathy. When our business and government customers come to us with complex challenges, you'll respond with patience, ensuring they feel heard and cared for. No two calls are the same, so you’ll know how to apply your resources to determine the right solutions.

You’re motivated by change. Whether it's using new tools to better serve our customers or trying different ways to generate sales, you’re up for the challenge.

You’ll need to have:
• Bachelor’s degree or one or more years of work experience.
• One or more years of customer service and/or sales experience.
• The ability to meet all home office requirements.
• Willingness to work a flexible work schedule including evenings and weekends.

Even better if you have one or more of the following:
• College degree.
• Experience with facilitation and communication across all levels of the organization.
• Experience resolving customer issues, billing, and/or handling product Q&A.
• Experience promoting and/or selling products and services.
• Experience applying technical knowledge to troubleshoot customer issues with evolving technologies.
• One or more years of technical support experience.
• Demonstrated self-discipline, time management skills, resourcefulness, and the ability to work collaboratively with leaders and on a team – all in a remote environment.
• Technical acumen and interest in learning new technologies.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Where you’ll be working

In this remote role, you'll work from home with occasional in-person trainings and meetings.

Scheduled Weekly Hours
40

Equal Employment Opportunity

We’re proud to be an equal opportunity employer - and celebrate our employees’ differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New York, Rhode Island, Washington or Washington, D.C. work location, the starting base pay rate for this position is $25.38/hour. This is an incentive based position with the potential to earn more

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