Automotive Online Chat Specialist
Posted 2025-04-06Description
As an inbound chat operator, you will play a crucial role in facilitating online conversations for individuals interested in automotive and recreational vehicle sales, service, finance, and general dealership inquiries. Your primary objective will be to represent our dealer clients favorably online and convert interactions into leads that generate revenue from website... traffic.
Responsibilities
 Handle a wide variety of customer inquiries via online chat
 Provide accurate information about products and services via online chat
 Schedule appointments by narrowing down on relevant information
 Develop and maintain a comprehensive knowledge base of evolving products and services
 Capture customer contact information for lead generation and client review
 Summarize interactions based on customer needs for client review
Qualifications
 Previous experience in retail customer service or the automotive industry preferred but not necessary
 Must be able to type at least 35 WPM; 40 and above preferred
 Proficient in basic internet and Windows-based computer skills
 Strong multitasking abilities; gaming experience is helpful
 Positive and professional demeanor
 Excellent written and verbal communication skills
 Ability to adapt to change in a fast-paced work environment
Requirements
 Excellent customer service skills with ability to thrive in a fast-paced environment
 Pleasant, patient, and friendly attitude
 Strong decision-making and analytical skills
 Fluent in English, both spoken and written
 Fast typing skills (minimum 35 WPM)
 Must pass a background check
 High School Diploma, GED, or equivalent certification
 Preferred: 2+ years of experience in an office setting, customer interaction, call center, or office customer service environment.
Employment Type: Full-Time
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