Customer Support Representative (remote)

We're on the lookout for an outgoing individual to join our team as a Customer Support Representative! If you're passionate about travel and thrive on assisting others with planning, this remote opportunity is tailor-made for you. As a Customer Support Representative, you'll play a crucial role in crafting exceptional travel experiences for both corporate and leisure clients worldwide.

Roles ... Responsibilities: • Research, create, and execute exceptional itineraries catering to client preferences • Review individual needs and wants to tailor trips specifically designed to meet their requirements • Participate in ongoing training to earn and maintain travel certification • Attend webinars with vendors and suppliers to specialize in specific destinations • Act as an ambassador for our brand and collaborate with team members • Provide suggested budgets for clients and plan trips within budget constraints • Create promotional materials for effective marketing • Stay updated on changes within the tourism industry, including travel restrictions • Promptly respond to all travel inquiries and effectively manage time when researching trips • Handle issues that may arise during bookings or travel for clients • Maintain up-to-date information within our software • Network with tour operators for potential package offerings to clients • Participate in Familiarization (FAM) trips when possible

Requirements: • Must be at least 18 years old and authorized to work in the US • Fluency in English is required • Effective communication skills with a strong sales background as a plus • Smartphone with internet access required; laptop recommended but not mandatory • Personal travel experience is advantageous but not mandatory • Previous experience in customer service or hospitality is a plus

Benefits:
• Flexible schedule to accommodate your lifestyle
• Enjoy travel perks as part of the job
• Licensed and bonded for added credibility
• Personalized website for your business
• Errors & Omissions (E&O) insurance with fraud protection
• Exciting business opportunity for career growth

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