Remote Customer Service Rep

Overview:

The Remote CSR is to provide excellent customer service by explaining policy coverage, claim status and assisting with claim payments or other policy information to policyholders and/or interested third parties via inbound calls (no sales). You will provide exceptional service by ensuring all inquiries and issues are handled promptly and professionally through the use of multiple... systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.).

Primary Responsibilities: • Call Center Environment - High call volume that you will be handling - Anywhere from 70-120 calls that you’ll handle on a daily basis • Heavy phone contact with policyholders, providers and interested third parties. • Review and maintain new and revised procedures regarding policy information. • Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.) • Maintain department standards for the number of calls, average handle and time management.

Requirements: • 1+ years of work experience in a high-volume contact center environment. Additional experience: Receptionist role, a role in which they commonly took calls on a daily basis (Strict Requirement) • 18 years of age or older • High School Diploma or equivalent • Remote Experience Strongly Preferred but not required. • Reliable internet connection (Must meet a minimum of 20 UPLOAD & 20 DOWNLOAD internet speed and must be a hard-wired connection) • Must have a smartphone to be able to access VPN • Insurance Industry Experience would be considered a Plus but not a requirement • For safety reasons - It is required that you have or are willing to obtain a fire extinguisher to keep in your home • Quiet & Professional Workplace • Basic Computer Knowledge/Skills • Excellent oral and written communication • Minimum typing requirement of 30 wpm • Proficient use of the computer, keyboard functions and Microsoft Office • Ability to multi-task • Ability to work under pressure • Excellent organization and time management skills

Location:
• Work From Home
• Nationwide (Not Including Houston, TX, Miami, FL, New York, California, Hawaii, Washington, Washington D.C., New Jersey, Vermont, New Mexico, North Dakota, South Dakota, Maine, and Wyoming)

Training:
• 2-3 weeks long in duration
• Monday-Friday 8am-4:30pm CST

Needs open availability M-F between 7:30 am - 6:30 pm CST. Will be assigned to 40 hr workweek.

Schedule post-training:
• Candidates will be assigned to a 40 hour work week anywhere between the HOOPS that are listed above
• Monday-Friday schedule
• No weekend shifts unless overtime is presented on the weekend
• Full Time Positions Only (No Part Time)

Equipment:
• Candidates must have a smartphone for this role to access VPN
• All other equipment will be provided by the company

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Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.

Company DescriptionBalance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces, while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is connecting top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you

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