Call Center Representative FT (High Volume)

Call Center Representative Full-Time (High Volume)

This position will be working Monday-Friday (9:00am to 6:00pm CT OR 10:00am to 7:00pm CT...

Summary – A Customer Service Representative, or Customer Help Representative, is responsible for engaging with customers or behalf of their company. Their duties include answering phone calls, or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics and maintain expert knowledge about company products or services to best help customers

Responsibilities –
• Providing introductory information to new customers
• Ensuring that customers are satisfied with products or services
• Following up with clients or customers to check that they’re still satisfied with any purchase
• Letting customers or clients know about additional products or services
• Determining the quickest, most effective ways to answer a client’s or customer’s questions
• Escalating queries and concerns
• Troubleshooting common issues with product or service
• Working with a team of CSR’s and other departments to find appropriate solutions
• In this role you will be processing both New Sales and Returns

Qualifications –
• Minimum of 2 years high volume call center experience
• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among a customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find a positive in any situation

Physical Demands -
• This job description is not all encompassing, however, is intended to be a general description of the responsibilities of this position.

Job Type: Full-time

Pay: $16.75 per hour

Expected hours: 40 per week

Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:
• High school or equivalent (Required)

Experience:
• Call center: 3 years (Required)
• Customer service: 3 years (Required)

Work Location: Remote

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