Customer Service Representative I - NCC - 999134 **Work from home within the Tri-County area, upon completion of onsite trainings**

Employer Industry: Higher Education

Why Consider This Job Opportunity
• Salary up to $18.25 per hour
• Comprehensive benefits package including tuition waiver and retirement plan
• Opportunity for career advancement and growth within the organization
• Work from home flexibility available after completing onsite training
• Supportive and collaborative work environment
• Chance to make a positive impact on student experiences

What To Expect (Job Responsibilities)
• Provide exceptional customer service to students and patients across various communication channels
• Assist with admissions, enrollment, registration, and financial aid processes
• Navigate ERP and CRM systems to support students in their enrollment journey
• Schedule patient appointments and manage electronic medical records for compliance
• Ensure adherence to HIPAA regulations and university policies regarding personal information

What Is Required (Qualifications)
• High School Diploma or Equivalent
• Minimum of one (1) year of customer service experience
• General knowledge of customer service principles and English language structure
• Proficient in problem-solving, active listening, and time management skills
• Ability to communicate effectively in both oral and written forms

How To Stand Out (Preferred Qualifications)
• Associate or Bachelor's degree
• Experience in higher education, student services, or healthcare
• Knowledge of academic programs and Title IV regulations
• Familiarity with Banner, Recruit, and/or Avaya systems
• Bilingual proficiency in English and Spanish

#HigherEducation #CustomerService #CareerOpportunity #RemoteWork #CompetitiveBenefits

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