Remote Customer Support Specialist (LATAM, US experience encouraged)

About Us:

At Loop Support, we specialize in connecting businesses with exceptional customer support specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!

Responsibilities: • Respond to customer inquiries and complaints via phone, email, and chat. • Provide detailed information about products and services. • Troubleshoot and resolve product issues and concerns promptly. • Maintain a positive and professional attitude with all customer interactions. • Document customer interactions and solutions accurately.

Qualifications: • Excellent written and verbal communication skills in English and Spanish. (Required) • Stable internet connection and a reliable computer setup. (Required) • Based in LATAM (Required) • Not required, but if you’ve ever worked, lived, or attended school in the US or Canada, we’d love to hear from you! • Ability to work independently in a distraction-free home office. • A positive and professional attitude with a customer-first mindset. • Previous experience in customer support is a plus, but not required. • Strong problem-solving skills and ability to think on your feet.

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