Virtual Medical Receptionist/ Practice Assistant

About us

Spindle Health is a nurse practitioner owned primary care practice providing primary care and weight management to adults virtually throughout Virginia, Maryland, and DC as well as in person at our office in Alexandria, VA.

Spindle Health is a small, rapidly growing practice headquartered in Alexandria, VA that strives to improve access to healthcare and reduce health disparities while maintaining high quality, personalized patient care.

Our areas of specialization include:
• Primary care and preventative health
• Complex, chronic disease management
• Older adults and aging well
• Medically assisted weight loss
• Evaluation of uncertain or undiagnosed conditions

What’s it like to work here: Working at Spindle Health means being a part of a small but dedicated team. Whether you are a seasoned healthcare professional who is looking to transition from the stressors of an office-based role, a stay-at-home parent looking to continue to work and grow their career from home, or a recent grad seeking more experience in the medical field, working with Spindle Health could provide you with the opportunity and flexibility you are looking for. We understand that happy people provide the best patient care and the demands of medicine often come at the expense of staff wellbeing.

Position Summary

We are seeking an experienced, friendly, Practice Assistant with a passion for enhancing patient experience. This is an exciting opportunity to be a part of a growing practice while having the flexibility of a part-time, remote position.

As a Virtual Practice Assistant, you will be the command center of the practice. You will be the first point of contact for our patients, managing appointments, patient inquiries, and administrative tasks, all while providing exceptional customer service. This role is crucial in ensuring the smooth operation of our practice and maintaining a positive patient experience.

Location: Fully remote

Schedule: Subject to flexibility.

Monday, Tuesday, Wednesday 9:30 AM- 6:00 PM

Thursday 0- 4 hours, negotiable

Friday 9:00 AM- 5:00 PM

(1 hour breaks on Monday, Tuesday, Wednesday, and Friday)

Primary Responsibilities
• Patient intake, registration, check-in, and communications
• Facilitating the exchange of information between multiple systems in a timely and efficient manner
• Answering incoming calls from patients and clinical partners in a professional and friendly manner, and performing phone outreach as needed
• Managing other clinical tasks as assigned by clinical care team members, including but not limited to prior authorizations for medications, refill requests
• Maintaining and managing accurate patient records
• Collaborating with the team to implement new processes and refine existing ones
• Attending virtual meetings with staff

Must haves
• Exceptional communication skills and ability to relate with patients and colleagues from diverse socio-demographic populations in a professional, empathetic manner
• Excellent organizational skills and the ability to work independently to solve problems within a set of guidelines
• Enjoy working to expand access to care for all patients regardless of gender identity, sexuality, race, disability, or socio-economic status
• Minimum of 1 year of clinical experience as a medical assistant or medical receptionist
• Proficiency using AthenaHealth EHR
• Extremely tech-savvy - demonstrated capability to adapt quickly to technologies (G-suite, Slack, Zocdoc, Phreesia, Aircall, Dockhealth, etc)
• Access to a computer/ laptop with reliable high speed internet
• Enjoy crafting best practices to help grow an organization
• Ability to properly triage problems per company standards and training policies
• Legally authorized to work in the US without restriction
• Able to pass a background check
• Fluent in English

Preferred
• Prior experience working in a telehealth setting
• Experience with primary care practice
• Proficient in medical terminology
• Experience working in an early-stage, rapid-growth startup environment
• Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Certification
• EMT
• LPN

Benefits
• Competitive hourly rate: $18 - $20, higher rate negotiable based on experience and certifications
• Fully remote position
• Flexible hours approximately 30 hours a week with room to grow
• Paid holidays
• Collaborative and supportive work environment
• Career advancement opportunities

Employment Type: Part-Time

Spindle Health is an equal-opportunity employer. All qualified applicants will receive consideration without regard to race, national origin, religion, sexual orientation, gender identity, disability, age, marital status, or veteran status.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 30 per week

Benefits:
• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Paid orientation
• Work from home

Medical Specialty:
• Geriatrics
• Internal Medicine
• Primary Care

Schedule:
• Monday to Friday

Experience:
• Medical practice: 1 year (Required)
• EHR systems: 1 year (Required)

Language:
• English (Required)

Work Location: Remote

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