Agent for Live Chat ( Remote / WFH )

About the position

The Live Chat Agent role at Inlet Printing Co is designed for energetic and customer-focused individuals who will act as a vital link between customers and the brand. This position involves providing timely and professional assistance through a live chat platform, ensuring a positive customer experience by addressing inquiries and resolving issues. The role requires effective communication, quick thinking, and problem-solving skills, as agents will handle multiple chats simultaneously while maintaining a personal touch. This opportunity is ideal for those passionate about helping others and looking to grow professionally in a fast-paced environment.

Responsibilities
• Respond to customer inquiries via live chat in a timely and professional manner.
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• Provide accurate information about products, services, and promotions to customers.
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• Assist customers in troubleshooting issues and navigating our website or platform.
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• Manage multiple chat conversations simultaneously while maintaining high-quality responses.
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• Document customer interactions and feedback in our CRM system for record-keeping and improvement purposes.
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• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
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• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements
• Proven experience in customer service or a related field, preferably in a live chat environment.
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• Excellent written communication skills with a focus on clarity and professionalism.
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• Strong problem-solving abilities and a proactive approach to addressing customer needs.
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• Ability to work effectively in a fast-paced environment and manage multiple chats simultaneously.
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• Familiarity with CRM software and chat support systems.
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• A keen attention to detail and the ability to maintain accurate records.
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• Flexibility to work various shifts, including evenings and weekends, as required.

Nice-to-haves

Benefits
• Health Insurance
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• Dental Insurance
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• Life Insurance
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• AD&D Insurance
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• Employee Wellness Programs
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• 401k plans
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• Employee Stock Purchase Plan (ESPP)
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• Paid Time Off
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• Paid Holidays

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