Entry-Level Customer Service Rep

Department: The One Agency

Location: Tampa, FL

Compensation: $18.00 - $28.00 / hour

Description

Job Title: Entry-Level Customer Service Rep
Company: The One Agency
Location: Tampa, FL

Job Description: We are looking for a friendly and dependable Entry-Level Customer Service Representative to provide exceptional support to our clients. In this role, you will serve as the first point of contact, answering questions, resolving concerns, and ensuring a positive client experience.

Key Responsibilities
• Greet clients and answer incoming calls in a professional and courteous manner.
• Address client inquiries and provide accurate information about services and policies.
• Assist clients in completing forms and documentation related to insurance or tax matters.
• Maintain client records by accurately inputting and updating information in the database.
• Resolve client concerns or escalate issues to the appropriate team member for resolution.
• Schedule appointments and manage calendars for the office team.

Skills, Knowledge and Expertise
• High school diploma or equivalent; college coursework or degree is a plus.
• Excellent verbal communication and active listening skills.
• Basic computer proficiency, including familiarity with Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and prioritize in a fast-paced environment.
• A positive attitude and customer-focused approach.

Benefits
• Competitive salary
• Health, dental, and vision insurance
• Retirement savings plan
• Paid time off and holidays
• Opportunities for professional development and advancement
• Supportive and collaborative work environment

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