Sr. FinOps Analyst, Amazon Business
Posted 2025-04-06Description
Summary of the role
The successful candidate will be aligned with our Finance Operations  Global Accounts Receivable team and will be responsible for accounts receivable, customer queries and dispute resolution. You will be responsible for Cash Applications where in you need to have extensive knowledge and ability to perform day-to-day operations while maintaining SLAÂs. Solving queries related to cash applications and coordination with customers is required. You should have an expert (SME) level understanding of O2C process, specifically cash application process involving research and application of unapplied cash, reconciliation of account, processing emails related to remittance advice from customers, etc.
Responsibilities
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, and your core responsibilities will include following:
 Ensure timely closure of payments with high degree of accuracy
 Respond to customer queries through call and/or email
 Research unapplied payments and work with customer (email/call) to identify the root cause and resolve open issues on account
 Provide growth ideas for process standardization and automation through JDI/Kaizen projects
 Perform complex reconciliations on customer payments
Job requirements
 Excellent written and verbal communication skills with strong customer service focus
 Ability to prioritize, multi-task and work with minimal supervision
 Drive for continuous learning and self-development
 Flexibility to change as per the changing requirements of the business
 Minimum 2 years experience in O2C domain, preferably cash application or collections
 Advanced knowledge of Excel  including working with pivot & formulas
 Flexible to work in night shifts
Basic Qualifications
 Bachelor's degree in accounting and commerce (B. Com)
 Knowledge of Excel at an advanced level
 Experience with Microsoft Office products and applications
Preferred Qualifications
 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youÂre applying in isnÂt listed, please contact your Recruiting Partner.
Company - ADCI - Maharashtra
Job ID: A2871966
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