Account Specialist Site (Regional Remote)

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

Role summary:

The Account Specialist Siteworks with new and existing small to medium potential inside accounts to grow and retain their business. Account Specialists Site engage customers remotely by phone, video, and digital communication to build and maintain relationships with key buying influences to expand sales into new lines of business as well as facilitating introductions to our category experts for more complex business needs. A typical work week consists of both inbound and outbound customer engagement activities as well working with internal teams to create a great customer experience.

What you’ll be doing:
• Establish strong relationships with high-potential customers via phone, video, and/or digital correspondence to drive incremental sales growth and customer retention
• Execute on short and long-term strategic plans to grow sales, margin, and membership program sales within an assigned book of business
• Leverage partnerships with various internal partners to drive growth and ensure customer satisfaction, including Category Sales Specialists, Sales Operations, and Customer Service Teams
• Use Professional Selling Skills (PSS) to identify customer needs and develop a value-added proposition, proposal, and pricing
• Oversee pricing negotiations and influence on-the-spot pricing decisions to cultivate a seamless customer experience
• Consistently meet activity goals and daily metrics - outbound dials, sell time, and live contacts
• Uncover opportunities and manage the sales funnel to close opportunities
• Set your schedule, maintain a calendar of appointments with customers, and participate in all company objectives and team activities
• Manage, retain, and maintain a book of customer accounts
• Maintain revenue through proactive outbound phone calls to assigned accounts
• Ensure retention by building and maintaining relationships with key decision-makers
• Engage with customers to uncover and win new opportunities, discuss promotions and/or campaigns
• Leverage key partners to maintain overall sales in all categories
• Sell Staples membership programs

What you bring to the table:
• Strong phone presence
• Strong time management skills
• Ability to effectively communicate and build relationships
• Ability to sell company values and services, in addition to program features and benefits via phone and internet
• Ability to adapt to a fast-paced organization
• Account management experience (preferred)
• Solution-oriented, self-starter, and results-oriented
• Proven ability to meet or exceed incremental sales and gross profit goals - growing sales and margin within the current customer base
• Adaptable to change
• Coachable, able to incorporate feedback
• Ability to work in a team sales environment
• Industry knowledge (a plus)
• Strong organization and time management skills

What’s needed- Basic Qualifications: • Bachelor's degree preferred or equivalent related experience • High school diploma • 1+ years of experience in a sales, customer service, or a sales support position

What’s needed- Preferred Qualifications: • Experience building customer relationships • Computer proficiency in PowerPoint, Excel, and Outlook

We Offer:
• Inclusive culture with associate-led Business Resource Groups
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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