Customer Support Specialist (Remote) - Chewy

Chewy, a leader in the pet care industry, is seeking passionate and driven individuals to join our Customer Support Specialist team. This is a fully remote role, offering flexibility and the opportunity to work from the comfort of your home while helping pet parents deliver exceptional care for their furry friends. As a Customer Support Specialist, you'll be the front-line hero, assisting customers with inquiries, troubleshooting issues, and providing product recommendations with a focus on delivering a friendly, empathetic, and positive experience. Your role will involve solving customer problems, managing orders, and ensuring that every interaction reflects Chewy’s dedication to quality and service. Responsibilities: • Provide outstanding support to customers via phone, email, and chat. • Resolve customer inquiries, concerns, and technical issues in a timely and efficient manner. • Process orders, returns, and exchanges with accuracy and care. • Offer product recommendations based on customer needs. • Maintain up-to-date knowledge of Chewy’s products, policies, and services. • Ensure customer satisfaction and enhance their experience with Chewy. Qualifications: • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). • Excellent communication skills, both written and verbal. • Ability to handle customer inquiries with patience and empathy. • Previous customer service experience is a plus, but not required. • Strong problem-solving skills and the ability to work independently. • Comfortable working in a fast-paced, remote environment. Why Chewy? • Competitive Pay: We offer a competitive salary and performance-based incentives. • Benefits: Comprehensive benefits package, including health, dental, and vision insurance. • Remote Flexibility: Work from anywhere, and achieve a healthy work-life balance. • Growth Opportunities: We support your career development and offer internal advancement. Join us in making a difference in the lives of pets and their owners. Apply now to be part of the Chewy team!

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