Business Analyst (Education Technology Project)

Job Description: Business Analyst (Education Technology Project)

Position Title: Business Analyst

Location: Remote (India)

Reports To: Project Manager

Position Summary

We are seeking a highly skilled and detail-oriented Business Analyst to support the implementation of strategies for content management, assessment systems, and support/ticketing solutions within an educational technology environment. The Business Analyst will work closely with stakeholders, project team members, and leadership to analyze workflows, identify pain points, document requirements, and ensure the successful delivery of project objectives.

Key Responsibilities

Requirements Gathering and Analysis
• Conduct in-depth stakeholder interviews with educators, administrators, IT staff, and scholars to gather insights into workflows, system challenges, and requirements.
• Analyze current processes related to content management, assessment systems, and support/ticketing workflows.
• Document and prioritize requirements, ensuring alignment with organizational goals.

Process Documentation and Improvement
• Map existing workflows and processes, identifying inefficiencies and improvement opportunities.
• Collaborate with team members to design future-state workflows for content authoring, publishing, assessment management, and ticketing systems.
• Develop comprehensive process flow diagrams, user journeys, and decision matrices.

Technology Evaluation and Recommendations
• Assist in evaluating build-vs-buy solutions for content management, assessment, and support systems.
• Conduct gap analyses between current systems and proposed solutions.
• Work with the technical team to define system integration requirements and identify dependencies.

Project Support and Communication
• Collaborate with the project team to track progress, update project plans, and identify risks.
• Act as a liaison between stakeholders and technical teams to ensure requirements are understood and addressed.
• Prepare reports, presentations, and documentation for leadership and stakeholders.

Monitoring and Feedback
• Support the development of success metrics and monitoring plans for each phase of the project.
• Collect and analyze feedback from stakeholders during and after implementation.
• Propose adjustments and improvements based on data and feedback.

Qualifications

Education and Experience
• Bachelor’s degree in Business Administration, Information Systems, Education, or a related field.
• 3-5 years of experience as a Business Analyst, preferably in the education or technology sector.
• Experience with educational tools (e.g., LMS, CMS, SIS) is a strong advantage.

Skills and Competencies
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to present complex ideas clearly.
• Proficiency in process mapping tools (e.g., Lucidchart, Visio) and documentation platforms (e.g., Confluence, Notion).
• Familiarity with project management tools (e.g., Jira, Trello) and ticketing systems (e.g., Zendesk, Freshdesk).
• Knowledge of data security standards (e.g., FERPA, GDPR) is a plus.
• Strong organizational skills and attention to detail.

Personal Attributes
• Proactive and self-motivated with a collaborative mindset.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong stakeholder engagement and relationship-building skills.

Key Deliverables for This Project
• Comprehensive documentation of current workflows and systems.
• Requirements specifications and prioritization for content, assessment, and support strategies.
• Future-state process flow diagrams and user journey maps.
• Contribution to decision matrices and recommendations for system solutions.
• Regular progress updates and reports for stakeholders.

Job Type: Contract

Pay: $30.00 - $45.00 per hour

Expected hours: 40 per week

Schedule:
• Monday to Friday

Work Location: Remote

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