Enrollment and Outreach Specialist

About the position

The Enrollment and Outreach Specialist at New Destiny serves as the primary contact for referring providers and incoming participants to the organization's rapid-rehousing programs. This role is essential in managing referrals, verifying eligibility, and coordinating with a team of housing navigators to ensure effective service delivery to survivors of domestic violence and homelessness.

Responsibilities
• Report available vacancies to referral partners to ensure a steady stream of incoming participants.
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• Confirm incoming referrals with referring case managers and provide follow-up on the status of the participant's enrollment.
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• Maintain accurate data regarding enrollment status of referrals.
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• Conduct outreach to referred clients to provide next steps on program enrollment.
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• Facilitate weekly orientations in English and in Spanish with potential participants to outline program services and participant expectations.
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• Complete homelessness eligibility verification for new referrals and schedule intake appointments with housing navigators for eligible participants.
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• Develop materials related to program eligibility and services to share with referring providers.
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• Provide support in responding to phone and email inquiries from referring agencies, other service providers, and the public regarding rapid-rehousing services, referral process, and related housing questions.
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• Provide auxiliary support to supervisor and housing navigation team as needed.

Requirements
• Bachelor's degree in social work, psychology, or a related field is preferred but not required.
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• 1-3 years' experience in social services, preferably working with populations experiencing domestic violence and/or homelessness.
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• Proficiency in Microsoft 365 applications (Word, Excel, OneDrive, SharePoint, etc.).
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• Professional proficiency (written and verbal) in English and in Spanish.

Nice-to-haves

Benefits
• Medical insurance
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• Dental insurance
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• Vision insurance
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• Short-term disability insurance
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• Paid time off (PTO)
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• Paid holidays
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• 401(k) plan

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