QuickBooks Online Trainer & Coach

About Us:

We sell an online course and mentorship program that helps people start and grow successful bookkeeping businesses. We've helped change the lives of over 8,000 people since 2019! This is an exciting position for someone to grow with our company and have the opportunity to contribute to the success of our students.

Job Description:

We are seeking a dedicated and enthusiastic Student Support Specialist to join our growing team. As a Student Support Specialist, you will be the primary point of contact for our students, providing exceptional support and guidance primarily in the areas of bookkeeping/accounting concepts and QuickBooks Online. Your role will involve resolving student inquiries, providing training, coaching, technical assistance, and ensuring overall student satisfaction.

Responsibilities: • Respond to student inquiries and provide assistance via email, our Facebook group, and on weekly Zoom coaching calls • Troubleshoot and resolve student issues related to bookkeeping/accounting, QuickBooks Online (QBO) and QBO Payroll • Utilize accounting and bookkeeping knowledge to address student questions and concerns effectively • Maintain a positive and empathetic attitude towards students at all times • Collaborate with internal teams to escalate and resolve complex student issues • Actively contribute to the improvement of our student support processes and procedures

Requirements: • Proficiency in QuickBooks Online (QBO) and QBO Payroll • Strong accounting/bookkeeping background • Exceptional written communication skills • Strong technology skills, including proficiency in using Chrome, Gmail, Zoom, Loom, etc. • Positive attitude and passion for helping others • Proven problem-solving abilities • Availability to work weekends • Ability to work effectively in a fast-paced environment

Preferred Qualifications: • Previous experience in customer support • Bachelor's degree in Accounting or related field • Familiarity with QuickBooks Desktop (QBDT)

How to Apply:

Please submit your resume and cover letter detailing your relevant experience and qualifications for the position. We look forward to hearing from you!

Job Type: Full-time

Pay: $50.00 - $75.00 per hour

Expected hours: 40 per week

Benefits:
• Health insurance
• Paid time off

Schedule:
• 8 hour shift
• Weekends as needed

Supplemental Pay:
• Yearly bonus

Work Location: Remote

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