Remote Member Enrollment Coordinator (FL ONLY) $20 hr.

About the position

The Remote Member Enrollment Coordinator is responsible for assisting members with enrollment in discount RX programs for specialty medications. This role involves handling a high volume of inbound and outbound calls in a fast-paced contact center environment, providing high-quality service while ensuring compliance with health information regulations. The position is contract-to-hire and offers opportunities for growth based on performance.

Responsibilities
• Assist with calls enrolling in discount RX programs for specialty medications, handling approximately 50 to 60 calls daily.
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• Receive inbound and make outbound calls in a fast-paced Contact Center environment, assisting members with copay assistance enrollment, case inquiries, requests, and concerns.
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• Provide high-quality service to members, striving for first-call resolution while maintaining a professional and compassionate demeanor.
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• Verify and protect patient health information accurately, ensuring confidentiality and compliance with regulations.
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• Act as a subject matter expert, offering accurate and up-to-date information to members and guiding them through the enrollment process efficiently.
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• Utilize CRM database effectively to verify member data, record interactions, escalate unresolved cases, and complete assigned tasks as directed by call center leadership.

Requirements
• Must have fast-paced call center experience in an inbound and outbound environment for the last 5 years.
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• Must have health insurance experience on the pharmacy side and/or co-pay experience.
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• Experienced with talk-tracks.
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• Must be computer proficient and able to navigate multiple software systems.
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• Must be able to handle calls with professionalism and empathy due to the nature of their business.
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• Must have an ethernet connection in a private, designated workspace (cannot use WiFi).
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• Speed test: 25 DL / 25 UL required.
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• High school diploma or equivalent is required.

Nice-to-haves

Benefits
• 401(k)
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• Dental insurance
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• Flexible schedule
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• Health insurance
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• Paid time off
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• Vision insurance

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