Customer Service Representative (HVAC / Residential)

For over 75 years, Smith & Keene has been a trusted provider of Heating, Air Conditioning, Electrical, Plumbing, and Generator services in the Hampton Roads area. Since 1947, we have built our reputation on quality and integrity, and we're excited to expand our services to include Northeast North Carolina. Whether you're a newcomer or a long-time resident, you'll find a supportive family at Smith & Keene.

Why Join Us?
At Smith & Keene, we pride ourselves on our team-oriented culture. Our technicians and support staff are directly employed by us—no middlemen or subcontractors here! We are all dedicated to the same pursuit of excellence that has defined our company since its founding.

What We Offer:
• Competitive Salary
• Comprehensive Benefits Package for all our Full-Time positions!
• Opportunities for Career Growth and Development
• A Supportive Work Environment with Team Collaboration

We are looking for a Customer Service Representative at our Corporate office in Chesapeake, VA.

As an Customer Service Representative you will:
• Be the welcoming face of Smith & Keene, engaging with customers both in-person and through phone and email interactions
• Process orders with precision and care, ensuring a seamless experience for our customers
• Actively listen to customer needs and provide tailored solutions that enhance their experience
• Collaborate with colleagues to streamline administrative tasks and improve service delivery
• Handle cashier transactions and clerical duties efficiently
• Maintain accurate customer profiles and documentation to support our high standards of service
• Resolve customer issues with empathy and professionalism, ensuring their needs are met
• Keep customers informed about prices, scheduled work dates, and any updates
• Follow up on orders to guarantee timely completion and satisfaction
• Prepare receipts and shipping documents with attention to detail

What we need from you:
• High School Diploma/GED or equivalent experience
• Previous experience with the public in a fast-paced environment is a plus; cashier experience is also valued
• Self-starter with outstanding interpersonal and communication skills, and a passion for customer service
• Ability to read and interpret documents such as manuals and instructions; skilled at writing routine reports and correspondence
• Strong time management skills and the ability to prioritize tasks effectively
• Independent worker who exercises sound judgment and problem-solving abilities
• Excellent oral and written communication skills
• Proficient with computers and technology
• Team player who takes direction well from management and supervisors
• (Desired) HVAC industry-specific experience

How to Apply:
If you're ready to take the next step in your career with a company that values your skills and commitment, we want to hear from you!

Smith & Keene: Where Our Family Becomes Your Team!

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:
• 8 hour shift
• Day shift

Work Location: In person

Apply Job!